January 16, 2021
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Welcome To Reliability Center Inc.

Reliability Center Inc. offers Root Cause Analysis Training, Consulting and Software for insightful and unique ways of looking at their client’s operations and problems. And especially, at the people who are most involved. Our RCA Methodology looks deeper into failures, events, and issues that require analyst to perform and complete a root cause analysis. Helping them to develop recommendations that will have a long term positive impact on the overall performance of their organization. For the past 30+ years RCI’s Reliability Approach has been consistently refined and enhanced ensuring that it keeps up with the constantly changing technology and it is always applicable to any type of situation or problem.


RCI has observed that most of our clients have tremendous potential, but it is often blocked by a fixed view of how things should be done. Yesterday’s mindset does not lead to tomorrow’s success. Today’s business world is changing faster than ever before. Competition comes from every direction and communication is worldwide instantaneously.

Problems cannot wait for answers. What is often called for is a change in thinking and challenging self-limiting mind-sets. RCI is committed to optimizing their client’s knowledge management efforts so they can increase profitability and sustain growth.
Keep In Touch!

Our Office

  • Address: 501 Westover Ave, Hopewell, VA. 23860 – United States
  • Directions: Map it
  • Phone: (804) 458-0645
  • Toll Free: 1+800 457-0645
  • Email: Info@Reliability.com

A Story of Courage

Tribute to Charles Latino during his Chamber Entrepreneurial Award dinner in 2005:

"My friend believed that improvements in "uptime" could be made through a more aggressive engineering approach to maintenance. He established a new engineering group, and called it "Reliability Engineering". ~ Bill Salot

Charles J. Latino – Founder of Reliability Center, Inc.

“What is missing is our ability to recognize frequency. A minor incident that occurs every hour or every shift or every week amounts to really big money. A minor failure that costs $100 to correct but occurs on every eight-hour shift will cost hundreds of thousands of dollars each year.

What’s more, if we learn to do root cause analysis and eliminate their causes we will prevent the bigger mishaps from occurring. The smaller mishaps may not be directly related to the larger ones but their elimination reduces the noise in our systems and builds in discipline in the way we do things.”

Download RCI History: MARTS 2005  |  Download Entrepreneurial Spirit Award 2005

Robert J. Latino, CEO.

In this video – Bob explains how RCI looks at systems as a whole to discover all of the root causes. He will discuss the hard and soft side of technology for RCA.

Reliability Goals Achieved!

RCI commends and thanks our clients for their willingness to share their Reliability success stories in order that others might learn from their experiences. These corporations and their RCA efforts in meeting their Reliability Goals have proven  what a well-focused organization can accomplish with the creative and innovative minds of their workforce.Browse Our Client Successes!

What Our Clients Say…

Laurel-Ann Holder-Noel

“I just had to take a moment to let you know I really enjoy your posts! You are a true thought leader who is inspiring, engaging, knowledgeable and also resourceful. You constantly challenge my thoughts on risk management and give me ways to improve my practice. Your posts are truly among my favorites. Thank you for sharing and thank you for being a role model”.

Laurel Ann Holder Noel
1st Director of Risk Management at Hackensack Meridian

William P. Kosonen

“I had the pleasure of working with the extremely knowledgeable and talented Reliability Center Inc. (RCI) staff while using their PROACT methodology to successfully identify the root causes of several significant equipment failures. The techniques utilized to analyze the events resulted in generating excellent  reports that were thorough and understandable.

Every company would benefit from utilizing RCI and their methodologies.”

William P. Kosonen
Maintenance & Engineering Support Consultant

Alan Laundry

A technique that allowed us to fix a chronic processing problem that plagued one of our gas plants for more than ten years. If not for this technique, we would still be “fire fighting” this problem today.

Alan Laundry - Tech. Services Manager,
Westcoast Energy, Inc., Ft. St. John, BC.

Sanya Mathura

“Mark, It was an absolute pleasure to see you deliver the BFA course yesterday.

The manner in which you made the topics come to life with your experiences and knowledge was great to behold. You continuously connected with the audience and had them engaged for the entire day! (Which is a bit tough to do especially after lunch). Your wealth of experience and knowledge throughout the day really helped in bringing the participants to the understanding of the PROACT methodology and the concepts that were covered in the BFA. “

Sanya Mathura, Managing Director & Senior Consultant
Strategic Reliability Solutions Ltd

Paul Andrews

Cliffs Natural Resources

Your work (Reliability Center) has helped Cliffs Natural Resources to learn from their failures. The training and consulting in root cause analysis (RCA) has helped Cliffs pinpoint the underlying reasons for problems and paved the way to develop strategies for improving performance.  Your (RCI) efforts have allowed Cliffs to have significant and widespread financial benefits. These efforts have specifically resulted in improved production, increased maintenance precision and improved business focus.

Paul Andrews - Reliability Engineer
Cliffs Natural Resources

Mark Young

I just wanted to say how much I appreciate your company and the products you offer. We’ve incorporated your RCA Methodology into our business and are having a very smooth roll-out. I would like to especially recognize John Bartlow as being a “5 star asset” to your organization. In my opinion, he defines “excellence” within customer service. I look forward to tremendous success working with you guys, just as I’ve had success in the past.

Mark Young
Director of Reliability - Advanced Technology Services

Daryl Mather

The Latino brothers have been trail blazers in Root Cause Analysis for as long as I have known them. They have been particularly visionary in pioneering the inclusion of Human Factors into this field, via the PROACT methodology, over the past decade and a half. As always, their vision has been right on target!

Daryl Mather, Owner and Principal Consultant
Reliability Success Pty Ltd

Ron Butcher

“I had the opportunity to attend the Reliability Center’s (PROACT) Lead Investigator course in 2012 when we used “super users” to perform RCA’s on high impact incidents. One of the things I most enjoyed about that course was the time spent on the investigative process and the formality of evaluation of evidence based on facts in evidence. While that sounds a tad like a criminal investigation, the course is really about instilling the formal processes necessary for exploration and understanding. To your ‘wheelhouse’ we had a wonderful three days where we did nothing but evaluate and hypothesize the failure mechanisms for an array of mechanical components, shafts and bearings. From the perspective of understanding failure to institute system resilience, I can’t honestly say enough good things about the course. I also don’t think we’d find a more experienced team in performing these analyses than exists with the Latino family whose father started the business long before it was a fashionable practice. From my reading and experience, I would put Mr. Latino on par with Dr. Deming, Joseph Juran and others who pioneered the quality movement. Simply stated, whatever platform is used to collate and present the findings will only be as beneficial to our cause as the preparedness of the investigative team.”

Ron Butcher
Director of Health and Safety
U.S. Competitive Generation