January 24, 2021
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Root Cause Analysis Training Overviews from Reliability Center Inc.

Root Cause Analysis and Human Performance training at Reliability Center, Inc. starts here! Being the leaders in Reliability, RCI has helped thousands of hospitals, manufacturers, businesses and government agencies turn RCA into ROI. Learn more about our available courses for your workforce that include: PROACT® RCA Method, Basic Failure Analysis, Failure Scene Investigation, Human Error Reduction Techniques, Lead Investigator Certification & FMEA. All workshops are available on-location or in our corporate headquarters in Virginia  Setting Reliability Goals? Ask us more about Root Cause Analysis Training for your corporation.

RCA Training for Corporations, Teams & Individuals

root cause trainingPROACT® RCA Methods Training

Basic Failure AnalysisBFA – Basic Failure Analysis

The Basic Failure Analysis Workshop is intended to provide facility personnel the requisite skills and knowledge to eliminate the problems and chronic failures that they are experiencing everyday on the job. BFA is the “no frills”, get down to business, problem solving tool for those closest to the real work. While Root Cause Analysis (RCA) is an in-depth approach to solving higher visibility failures. BFA is designed specifically by field personnel, for the field. BFA can be thought of as a RCA Lite or 5-Whys Turbo. It is meant to adapt to these on-the-fly conditions and not to get stalled in paralysis-by-analysis! This training is for hourly employees and first line supervision.
**NEW   BFA in Trinidad: March 23, 2020 – Register Today!

PROACT® RCA Methods 3 Day Public Training Schedules:

Register Today!

Private Training? Contact RCI

What Our Clients Say…

Annelise Zeemann

“All materials tell metallurgists what they suffered during a failure, and…as I am a good listener…it is easy for me to know why a material failed; but we know that the definition of a damaged mechanism is just part of the story…and without a good RCA the material answer is nothing.”

Annelise Zeemann, Materials Life

Sam McNair

“I rank your organization as the best in the world at what they do and very often advise my clients to train on your software and methods. In 33 years I have come across none better. But as good as the tool is, it is not the only tool needed to have a well-balanced toolbox.”

Sam McNair Director Of Operations at Lagniappe Professional Services LLC

Sanya Mathura

“Mark, It was an absolute pleasure to see you deliver the BFA course yesterday.

The manner in which you made the topics come to life with your experiences and knowledge was great to behold. You continuously connected with the audience and had them engaged for the entire day! (Which is a bit tough to do especially after lunch). Your wealth of experience and knowledge throughout the day really helped in bringing the participants to the understanding of the PROACT methodology and the concepts that were covered in the BFA. “

Sanya Mathura, Managing Director & Senior Consultant
Strategic Reliability Solutions Ltd

Tom Moriarty, PE, CMRP

“ I’ve used the PROACT method for RCA many times and it has always surfaced issues with leadership decisions and omissions related to guidance (policies, processes and procedures) and resources.”

Tom Moriarty, PE, CMRP

Reda A-Admawi

The PROACT® Logic Tree, is one of the best methods we use. We are proud that all SABIC sites and corporates are unified in terms of analyzing the major incidents by using PROACT® Logic Tree methodology since our aim and target is always to reach to the latent root cause(s) that failed to protect our assets from any false human interaction.

Reda A-Admawi, RCA Specialist

Ron Butcher

“I had the opportunity to attend the Reliability Center’s (PROACT) Lead Investigator course in 2012 when we used “super users” to perform RCA’s on high impact incidents. One of the things I most enjoyed about that course was the time spent on the investigative process and the formality of evaluation of evidence based on facts in evidence. While that sounds a tad like a criminal investigation, the course is really about instilling the formal processes necessary for exploration and understanding. To your ‘wheelhouse’ we had a wonderful three days where we did nothing but evaluate and hypothesize the failure mechanisms for an array of mechanical components, shafts and bearings. From the perspective of understanding failure to institute system resilience, I can’t honestly say enough good things about the course. I also don’t think we’d find a more experienced team in performing these analyses than exists with the Latino family whose father started the business long before it was a fashionable practice. From my reading and experience, I would put Mr. Latino on par with Dr. Deming, Joseph Juran and others who pioneered the quality movement. Simply stated, whatever platform is used to collate and present the findings will only be as beneficial to our cause as the preparedness of the investigative team.”

Ron Butcher
Director of Health and Safety
U.S. Competitive Generation

Allan McNally

“I have had the opportunity of using various methods such as 5-Why’s, Fishbone, Apollo, FMEA, and PROACT. I feel PROACT meets my expectations. The PROACT methodology uses rigorous fact based data followed by a verification process to determine the physical, human & latent root-causes that led to the failure(s). It can be used by people on the floor as well as any engineer that wishes to use the methodology.

Allan McNally
Machinery Reliability Consultant

Curtis Lane

“Most important thing I learned was using the power of data to manage the RCA process.”

Curtis Lane
Georgia Pacific

Kraig Grivette

“The course gives good examples of where to start an investigation and also showed how starting in the wrong spot will cost you more”

Kraig Grivette
United Taconite

Mark Young

I just wanted to say how much I appreciate your company and the products you offer. We’ve incorporated your RCA Methodology into our business and are having a very smooth roll-out. I would like to especially recognize John Bartlow as being a “5 star asset” to your organization. In my opinion, he defines “excellence” within customer service. I look forward to tremendous success working with you guys, just as I’ve had success in the past.

Mark Young
Director of Reliability - Advanced Technology Services

Thomas Bublitz

Very complete course on how to perform RCA from start to finish. Real life examples of problems are excellent in making connections.

Thomas Bublitz
Herman Miller, Inc.

Doug Plucknette

“PROACT RCA – A technique that allowed us to fix a chronic processing problem that plagued one of our gas plants for more than ten years. If not for this technique, we would still be fire fighting this problem today.”

Doug Plucknette
Eastman Kodak

Tim Stovall

As assets become more sophisticated, and we become more reliant on machinery, human error (and the reasons for it) are a far greater part of the reliability picture. This book will provide even greater support to companies that want to get the most out of their physical assets, and the PROACT methodology will continue to deliver unique value as they continue to evolve the method.

Tim Stovall, CMRP, Reliability Leader
NOVA Chemicals, Inc.

Reginald Gullette

I definitely learned new ways / improved ways to think while troubleshooting on the job. It inspired me to break away from staying in the box mindset.

Reginald Gullette, E/I Engineer
Mead Westvaco

Marcus Mukete

We received in depth analysis techniques, knowledge of mechanical failure modes and really good insight to human error analysis.

Marcus Mukete, EHS Projects Division

Pam Grant

MedStar Union Memorial Hospital

Wonderful system! Presentation was done in a very consistent manner giving a good overview of system and capabilities. The real case scenario exercise was a good way to bring it all together.

Pam Grant - Risk Management Coordinator
MedStar - Union Memorial

Doug Plucknette

“Very complete course on how to perform RCA from start to finish. Real life examples of problems are excellent in making connections.”

Doug Plucknette
Eastman Kodak

Vernon Kingsbury

Lafarge Corporation (U.S. Region)

From the results that it [Reliability Center’s Basic Failure Analysis (BFA) process] can achieve, I have a difficult time understanding why every company in the U.S. does not make use of BFA as a regular part of the way they conduct business.

Vernon Kingsbury - Maintenance Analyst
Lafarge Corporation (U.S. Region)

K. Erasmus

root cause analysis on linkedin

“Bob is not saying do not use the 5 Why’s either, he is saying consider the “how” or “How Can” before you use the 5 Why’s. Bob’s methodology brings about a whole new perspective and you start to see inter-relationships and dependencies more clearly, which could mean the difference between a “Shallow Cause” and a “Root Cause” in a complex environment.

K. Erasmus - LinkedIn RCA Group

Howard Penrose


We use We use the PROACT System at MotorDoc LLC for our forensic investigations of electrical system and electric motor failures. I’ve used it to solve management issues, long-term machine conditions and more for well over a decade. We highly recommend the system and process – it works! I’ve staked my reputation on it many times with absolute confidence.

Howard Penrose - PhD, CMRP
Howard Penrose

Paul Andrews

Cliffs Natural Resources

Your work (Reliability Center) has helped Cliffs Natural Resources to learn from their failures. The training and consulting in root cause analysis (RCA) has helped Cliffs pinpoint the underlying reasons for problems and paved the way to develop strategies for improving performance.  Your (RCI) efforts have allowed Cliffs to have significant and widespread financial benefits. These efforts have specifically resulted in improved production, increased maintenance precision and improved business focus.

Paul Andrews - Reliability Engineer
Cliffs Natural Resources

Anne Flood

MedStar Union Memorial Hospital

We have gotten so much more from our analysis using PROACT. What was usually a long drawn out process has been significantly streamlined. Using the program has been a great educational tool for our organization from the clinical side to hospital information system analysis to maintenance engineering.

Anne Flood - Director Risk/Quality
Union Memorial Hospital/MedStar